Delivery & Dispatch

Covid-19 Update

Last Updated: 30th March 2020

We are still dispatching and delivering orders as usual, but there may be a short delay. There will be no refunds for delayed orders. If your order is strictly time-sensitive, please contact us using our live chat function, to ensure your delivery will arrive on-time.

We currently use DPD as our nominated delivery service provider. All DPD depots and hubs are working as normal and they have no closures affecting any of their sites.
Customers are no longer asked customers to sign our handheld units and instead, DPD delivery drivers will sign it on their behalf. The consignee's name will be recorded and a 'Delivered on Authority' message in the signature section of the unit.

With this new process, you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms our proof of delivery process for all deliveries until further notice.

Please track your orders using your delivery tracking number sent in your Delivery Confirmation email and/or Text Message.

Track Your Order

We offer a simple delivery service. All orders are dispatched via a next-day-delivery service. We dispatch before 3 pm so make sure you place your order before 3 pm if you require your order the following working day.

If you require an order urgently or on a specific date, please call our sales office on 0121 358 4970 (Monday to Friday) and we will assist you in the best way possible.

Orders are dispatched the same day if you place your order before 3 pm (Monday to Friday, excluding bank holidays). Note that we are closed on bank holidays throughout the year.

NOTE: Any orders placed after 3 pm on Friday or over the weekend will be processed the next available working day.

If the delivery or dispatch of your order is delayed, will do our very best to contact you as soon as possible. Please ensure when placing your order that your contact information (email address and/or telephone number is correct).

You may receive an email confirming the dispatch of your order, along with your tracking number. We use DPD to deliver your orders. You can enter your tracking number here: https://www.dpd.co.uk/service/

Follow Your Parcel

We deliver using DPD. You can watch the following video to discover how to follow your parcel from Hiatt Hardware.

Delivery Services

Service	Order Value Under £50	Order Value Over £50
Next Working Day Delivery	£4.98	FREE

Click & Collect

Click and collect is now available on all orders. Here's how it works:

Place your order
Once you receive an email or text message from DPD detailing your booked delivery, you will be given an option of 'In-Flight Options'
From your 'In-Flight Options' you can choose to collect from a DPD Pickup Shop
From here, you can select one from thousands of Pickup Shops around the UK
The order will then be delivered to your chosen Pickup Shop for you to collect

Dispatch Times

Day Order Placed	Dispatch Day
Monday (Before 3pm)	Monday
Monday (After 3pm)	Tuesday
Tuesday (Before 3pm)	Tuesday
Tuesday (After 3pm)	Wednesday
Wednesday (Before 3pm)	Wednesday
Wednesday (After 3pm)	Thursday
Thursday (Before 3pm)	Thursday
Thursday (After 3pm)	Friday
Friday (Before 3pm)	Friday
Friday (After 3pm)	Monday
Saturday/Sunday	Monday

FAQ's

Can I track my delivery?

Yes. Log into your account to view the status of your order, or simply call us on 0121 358 4970. You may also receive an email with your tracking number.

I have a problem with my delivery. What can I do?

Call us on 0121 358 4970 or contact us

What if I miss my delivery?

Not to worry. Our delivery partner will leave a card and contact number. You can either collect your order or they may re-arrange delivery.

Can I use a different delivery address to a billing address?

Absolutely. You can choose a completely different address for your delivery address. Simply add your alternative address at the checkout.

When will I receive my order over a public holiday?

Orders placed over a public holiday period are dispatched once our offices are re-opened. We aim to dispatch orders within 24 hours of re-opening after a public holiday period, but please call us if you require your order by a certain date and we'll do our very best to help.