Delivery and Dispatch Information

Next-Day Delivery

We offer a simple delivery service. All orders are dispatched via a next-day delivery service. We dispatch before 3pm so make sure you place your order before 3pm if you require your order the following working day.

If you require an order urgently or on a specific date, please call our sales office on 0121 358 4970 (Monday to Friday) and we will assist you in the best way possible.

Orders are dispatched the same day if you place your order before 3pm (Monday to Friday, excluding bank holidays). Note that we are closed on bank holidays throughout the year.

NOTE: any orders placed after 3pm on Friday or over the weekend will be processed the next available working day.

If the delivery or dispatch of your order is delayed, will will do our very best to contact you as soon as possible. Please ensure when placing your order that your contact information (email address and/or telephone number is correct).

You may receive an email confirming dispatch of your order, along with your tracking number. We use APC Overnight to delivery your orders. You can enter your tracking number here: 

FREE Next-Day Delivery on Orders Over £50

Orders over £50 will qualifiy for FREE next-day delivery. Our standard delivery terms and conditions will still apply.

Delivery Times and Prices

Order ValueNext-Day Delivery
Less than £50 £5
Over £50 FREE

Same-Day Dispatch

Day Order PlacedDay DispatchedExpected Next-Day Delivery Day
Monday (Before 3pm) Monday Tuesday
Monday (After 3pm) Tuesday Wednesday
Tuesday (Before 3pm) Tuesday Wednesday
Tuesday (After 3pm) Wednesday Thursday
Wednesday (Before 3pm) Wednesday Thursday
Wednesday (After 3pm) Thursday Friday
Thursday (Before 3pm) Thursday Friday
Thursday (After 3pm) Friday Monday
Friday (Before 3pm) Friday Monday
Friday (After 3pm) Monday Tuesday
Saturday/Sunday Monday Tuesday

Delivery FAQ's

Can I track my delivery?

Log into your account to view the status of your order, or simply call us on 0121 358 4970. You may also receive an email with your tracking number. 

I have a problem with my delivery. What can I do??

Call us on 0121 358 4970...
or contact us

What if I miss my delivery?

Not to worry.
Our delivery partners will leave a card and contact number. You can either collect your order or they may re-arrange delivery.

Can I use a different delivery address to a billing address?

You can choose a completely different address for your delivery address. Simply add your alternative address at the checkout.

When will I receive my order over a public holiday?

Orders placed over a public holiday period are dispatched once our offices are re-opened. We aim to dispatch order within 24 hours of re-opening after a public holiday period, but please call us if you require your order by a certain date and we'll do our very best to help.

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