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Privacy and Cookie Policy

General Information

This Privacy policy only concerns Hiatt Hardware UK Limited customers and users of our online services. If you are applying for a position at HHUK, this policy is not applicable. Hiatt Hardware works to ensure that your privacy is protected when using our services. We, therefore, have a policy setting out how your personal data will be processed and protected. Any changes we have made to this privacy policy can be found by visiting us online. Hiatt Hardware UK Limited is the Controller of the personal data you disclose to us and therefore responsible for your personal data. Your personal data is stored in UK and might be disclosed to our subsidiaries within the group

How do we use your personal data?

In providing your personal details, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We may need your data for the following purposes:

  • To create your personal account at Hiatt Hardware UK Ltd. (e.g. your name and email address)
  • To process your orders via our online services (e.g. your name, address, date of birth and bank details)
  • To send text message notifications of delivery status (e.g. your mobile phone number)
  • To send you marketing offers such as newsletters and catalogues (e.g. your email address, your name and your postal address)
  • To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
  • To answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in competitions arranged online (e.g. your email address, name, home address and telephone number)
  • To manage your account by carrying out credit checks (e.g. name, address, date of birth)
    To analyse your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To validate that you are of legal age for shopping online (e.g. date of birth)
    We will only keep your data for as long as necessary to carry out our services to you or for as long as law requires us. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as bookkeeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


Hiatt Hardware (UK) Ltd uses remarketing to advertise to you on third-party websites after you have visited our website. Hiatt Hardware (UK) Ltd use cookies to inform, optimise and serve ads based on your past visits to our website.

Google Adwords remarketing is provided and managed by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise your advertising experience by visiting the Google Ads Settings page:

Google also recommends installing the Google Analytics Opt-out Browser Add-on - Google Analytics Opt-out Browser Add-on tells the Google Analytics JavaScript not to send information to Google Analytics. For more information on the privacy policies of Google Inc., visit the Google Privacy Terms web page:

Privacy policy for applicants

We take responsibility for all the personal data that we receive during recruitment or in competitions. These details are processed within the country organisation where you submit your application, while the data is stored in the UK. If you have any questions regarding your application and your personal details, please find contact information under “Contact Us”, where you can call or email us.

If you submit an application to us, you allow us to process your personal data as part of our recruitment process. We only keep your details with your consent. It is Hiatt Hardware’s policy not to ask job applicants for sensitive information online. Do not, therefore, give us any sensitive information (e.g. race, ethnicity, political views, religion or membership of a trade union). We will try to respond to your job application as quickly as possible. Your rights under the Data Protection Act 2018 will not be affected.