Terms & Conditions
This Policy is projected to all personal information and sensitive personal data or information that is given by or obtained from any person who visits or uses or accesses the website ("User"). We reserve the right to modify or review the details of this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the website and review the policy.
Hiatt Hardware Website is operated by Hiatt Hardware UK Ltd and as a user of this website (referred to as "you/your") you fully agree with these Terms and Conditions even if you do not register with us. If you do not agree with these Terms and Conditions, do not use this website.
The dimensions displayed on our website are approximate but we do try our best to make sure they are as accurate as possible.
The product descriptions shown on our website are correct to the best of our knowledge, however if you find that there is a mistake in the description we would be grateful if you informed us of this error so we can amend it with immediate effect.
The product images displayed on our website are to our understanding a fair reflection of the physical products. However, we cannot guarantee that the appearance and colours of the products shown is an exact replica to the appearance and colours of the product itself.
The category images contained on our website are for display purposes only and we do not necessarily sell the products that feature within them.
If you are not the end-user you confirm that you have authority to bind any person or company on behalf of whom you are using our website.
Not all products that we sell are available online.
All products on our website are sold for domestic use only; if you purchase these products for business use you will not be entitled to the benefit of the warranties which usually apply.
We reserve the right to adjust prices, offers and specifications of goods before you order.
Login And Registration
Personal Information disclosed to Us by a User will be used by Us for one or more of the following purposes: (a) to help Us in creating content that is relevant to the User; (b) to collect a database of all the Personal Information collected from User
When you register with us you will be required to create an account password, which should be unique to this website in order to keep your personal information safe. You should not share your password with any other person or with multiple networks and it must be kept safe at all times.
If you believe that any of your user details have been compromised and/or are being accessed by a third party, please contact us immediately.
All personal details you provide during your registration must be accurate, true and current and you must notify us of any changes by contacting us via email or by calling us on 0121 358 4970 Monday – Friday between 9am and 5pm.
You confirm that you are not impersonating any other person or entity or using a false name or a name that you are not authorised to use.
You are not allowed to use www.hiatt-hardware.com site to make any false or fraudulent orders.
We are entitled to provide the Police and/or any other regulatory or government authority who is investigating suspected illegal activities with your Personal Information and/or User
When you receive an Order Confirmation email, this means that your order has been placed and is waiting to be reviewed and accepted.
We will contact you via email if we are unable to accept your order for any reason.
The ownership title of goods and therefore the risk of loss and damage, passes on to you once delivery is made provided the goods are paid for.
You will be contacted by us via phone or email if unfortunately the goods you ordered are out of stock. If the goods ordered are due to come back in stock within a reasonable time then we will give you the option of either waiting until the goods are back in stock or cancelling your order.
If you order more than one item and one of those items is out of stock we will contact you and give you the option of waiting for that particular item to come back in stock, to cancel the specific item that is out of stock or to cancel your entire order.
You have the opportunity to check and correct any input errors up to the point where the order is placed.
Your order is accepted once payment is taken. However we reserve the right to cancel the order for any reason in which case a full refund will be issued.
You agree and understand that placing an order with us creates a contract between you and www.hiatt-hardware.com
We reserve the right to adjust prices, offers and specs of goods before your order has been processed but will inform you and ask you to confirm your agreement to these changes prior to despatch.
You can pay for your online purchase using PayPal, MasterCard, Visa, Switch, Maestro, Delta, Solo and Visa Electron. You can also pay for your purchase over the telephone by calling our Web Customer Service Team on 0121 358 4970.
Payment is officially taken after your order has been security checked just prior to despatch.
Make sure that the expiry date on the card you use to make payment is after the anticipated despatch date. If the expiry date on your card falls within the anticipated despatch time then we will be unable to take the required funds.
By placing an order through our website you confirm that the credit/debit card or PayPal account being used for payment is yours. All orders are subject to payment security checks with PayPal or your card issuer. Failure to pass these checks will result in us cancelling your order and we are not obliged to inform you of the reason for the failure. However we will inform you that your order has been cancelled.
Our website uses a payment authentication service called 3-D Secure and is used to combat fraudulent online transactions. It allows the card issuer to fully authenticate online transactions by using Verified by Visa or MasterCard SecureCode (depending on the type of card being used), which requests the user to enter the correct password to authorise the payment from their card.
If you by-pass the Verified by Visa or MasterCard SecureCode your order will be cancelled as your payment must be 3-D secured in order to pass our payment security checks.
Under the Consumer Contracts Regulation, you have a right to cancel your order for any item purchased on this website before dispatch and receive a full refund. This does not apply to items personalised or made to your specification.
In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us by telephone as soon as possible after placing your order and Customer Service will advise if cancellation is available. Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.
Updated during the Covid-19 process (1st April 2020)
The returns policy will change for orders from 1st April 2020, and 30 days prior to today, to make it easier for customers to return orders isolating during the Covid-19 outbreak. All returns must be logged through our Returns Center within 30 days of receiving the order. Returns can still be logged via Returns Centre, but please DO NOT send orders back to us, until social distancing guidelines allow for our warehouse to reopen and accept returns.
Once our warehouse reopens, an email will be sent to all those customers who have a logged a return through Returns Center, to notify you to send the products to us. You will then have 14 days to return the items back to us. Refunds will be processed within 14 days receiving your return. Returns will still be paid for by the customer unless the order is damaged upon receipt or your order has missing products. Delayed orders will not be refunded unless the products are damaged upon receipt or your order has missing products.
Carriage charges will not be refunded unless the order is damaged. Carriage charges will not be refunded for delayed orders.
Standard Returns Policy
If you wish to return an item for any reason you need to notify Hiatt Hardware within 30 calendar days from the day after delivery by contacting our customer support team on [email protected]
When returning an item to us it is your responsibility to ensure that the item is packaged properly in original packaging with all the components including any promotional items received (including free gifts or discounted additional products) and carefully so that no damage is caused to the item. Failure to do so may result in your return being refused and/or any refund due being reduced. If you are returning goods due to change of mind then they must be returned in a re-saleable condition failing which refunds or exchanges may not be accepted.
You must return the goods within 7 calendar days at your own costs subject to our customer service team’s authorization. Where returns have been completed without prior notification and authorization from the Customer Service Team refunds will not be provided. The burden of proof is that of the consumer to prove an item has been returned and to ensure it is returned safely.
If a product you have ordered develops a fault then please email our Web Customer Service Team who will investigate the matter. In order to allow this investigation to take place we will require your order number and photographs of your concerns. If we find that the product is faulty due to no fault of your own then we will arrange a collection and a replacement or refund depending on the situation.
If we find that the product has developed a concern due to misuse, wear and tear, or accidental damage by you then we are under no obligation to replace the item or issue you with a refund.
If you have any other concerns or queries about the product(s) you have ordered through Hiatt Hardware Website then please contact our Web Customer Service Team who will endeavor to assist you with the matter.
Missing, Damaged or Incomplete Orders
If your order arrives damaged or incomplete please contact us immediately and we will deal with it accordingly.
If your order arrives damaged, Hiatt Hardware will arrange to collect the items once you have contacted us.
If you do not receive your order within 14 working days of receiving a 'Dispatch Confirmation' email you must contact us where we will then open an investigation with the appropriate courier.
If a refund is required due to a product being returned to us we will only issue that refund once we have received the returned product.
Refunds will be processed within 14 calendar days of receipt of the returned item(s)
Your Statutory Rights
Under the Consumer Contracts Regulations, you have a right to cancel your order for any item purchased on this website and receive a full refund. This does not apply to items which are personalised or made to your specification.
To cancel, you can email us by filling out a contact us form or call us on 0121 358 4970 (Monday – Friday, 8am – 6pm Sat – Sun 9am – 5pm) within 14 calendar of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.
For more information on your statutory rights, please contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or visit www.consumerdirect.gov.uk.
*Working days are Monday – Friday, excluding Bank Holidays.
Liability And Indemnity
The products which Hiatt Hardware website sells are intended for domestic purposes only and we are not liable for the fitness of goods used for business purposes, nor are we liable in any circumstances for the cost or any losses arising from the use of the item in the event of a claim for breach of warranty or condition.
In the event that we are held responsible for any loss or damage in regards to a product, our aggregate liability shall be limited to a sum equal to the amount paid by you for that product.
We try our utmost to keep your details and payment secure, but unless we are negligent, we are not responsible for any unauthorised access to any details provided by you.
We are not liable for any delay or failure to deliver or perform any obligation that is specified in these terms and conditions when the reason for delay or failure is due to circumstances beyond our reasonable control.
You are not allowed to assign or sub-contract any of your rights or obligations under these terms and conditions.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not be limited or excluded under appropriate law.
We try to keep the website content accurate, up to date and error free but cannot guarantee that errors will be corrected or that the server on which the site is hosted is free of bugs or viruses. We will not be held responsible for any material or content that is lost when uploading or transmitting through our website.
We try to ensure that the website is available at all times, however you may occasionally be restricted access to www.hiatt-hardware.com to allow for repairs, maintenance or for the introduction of new facilities or services but we will try our best to get the website up and running as soon as we can.
We are not responsible for other websites or services that are linked to www.hiatt-hardware.com and if you choose to access a website or service through www.hiatt-hardware.com it is your responsibility to read and act in accordance with their Terms and Conditions.
We are not liable for any loss or damage of any kind relating to your use of www.hiatt-hardware.com or other services and websites you access through our site.
We are not liable for any breach of these terms and conditions by you or any other liabilities relating to your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
You are not allowed to (including aiding a third party to) interfere with our systems, restrict or inhibit the use or enjoyment of the website for anyone else, nor are you allowed to use it for any activities that breach any laws, standards, content requirements or codes published by any relevant authority or circulate any material that is of a threatening, harmful, vulgar, abusive, obscene, unlawful, harassing or libelous nature.
A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any provision of these terms and conditions unless otherwise stated in the appropriate law.
If any claim is made by any third party that your use of www.hiatt-hardware.com site is defamatory, offensive or abusive, of an obscene or pornographic nature, is illegal or constitutes a breach of any applicable law, regulation or code of practice, or if your use of www.hiatt-hardware.com site infringes that third party’s copyright or intellectual property then you agree to fully indemnify us against all losses, liabilities, costs and expenses suffered or incurred by us and all damages awarded against us by a court of competent jurisdiction.
Any reviews on products posted on www.hiatt-hardware.com are the expression of opinions by individuals and do not represent the views of www.hiatt-hardware.com
We reserve the right to refuse any reviews or remove any posted views from our website at any time and for any reason.
If you breach these terms and conditions Hiatt Hardware UK Ltd reserves the right within a reasonable period to pursue its rights and remedies against you but if it waives the right to do so it may take action in any future situation where you are in breach.
We reserve the right to suspend or cancel your account with us at any time if you breach any of your obligations under these terms and conditions or for any other reason that we see fit.
If we waive a right in these terms and conditions it will not necessarily be waived in the event of any future breach of that or any other provision.
If a section of these terms and conditions is held to be invalid or unenforceable by the applicable authority or does not conform with the appropriate law, it does not affect the validity or enforceability of any other sections of these terms and conditions.
Materials on the site are only appropriate and available for use in locations within the United Kingdom and accessing the site from territories where its contents are illegal or unlawful is strictly prohibited. If you access www.hiatt-hardware.com site from locations outside the UK where its contents are illegal or unlawful then you do so at your own risk and are solely responsible for the consequences.
These terms and conditions shall be governed by the laws of England and any disagreement between us will be resolved solely in the courts of England and the only language offered is English.
You may retrieve and display the contents of www.hiatt-hardware.com site on a computer screen and you may use, download or make one hard copy of an extract from www.hiatt-hardware.com site or store such content in electronic form on disk for your personal, non-commercial, use only, on the condition that all copyright, trademark and proprietary notices contained in the original material from the website are kept intact.
You are not allowed to reproduce, alter or distribute any contents of www.hiatt-hardware.com, including storing it on a server or any other storage device that is connected to a network.
You are not allowed to reproduce, alter, download, copy or distribute any extracts from www.hiatt-hardware.com site for commercial use.
No license is granted to you in these Terms and Conditions to use any trademark of www.hiatt-hardware.com unless you have prior written consent from the applicable authority.
You are not allowed to create a link to this website without prior written consent from Hiatt Hardware UK Ltd.
Hiatt Hardware Website is operated by: Hiatt Hardware UK Ltd. 106 Elkington Street,Birmingham, B6 4SL. Registered in England at Companies House Number 06804515 VAT Number 9461624 15